Our policy lasts 7 days. If 7days have gone by since the delivery of product, unfortunately we can’t offer you a refund or exchange.
Since, All the gifts are customized and a video of gift is send before dispatching it from our end, we can’t offer you a refund or exchange.
If you found the gift damaged on receiving, Please send us an email at admin@briocards.com attaching at least 3 photos for approval. We will process for refund if it gets approved.